This profile has been claimed by the business owner or representative.
The Juicy Crab - Dothan
- Seafood
- Dothan, AL
About this business
Location details
4753 Montgomery Hwy, Dothan, AL, 36303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Me and a friend went around 9 p.m last night waitress was good and place was quaint and clean. I ordered the #8 and she got the #1. Here it is Sunday and I am sick as a dog throwing up and all fever sweating and stomach cramps. I never complain or leave reviews unless a place has made me very sick. My suggestion who ever the night cook was on Saturday night didn't do something right may need to tighten up on some cooking methods and make sure the food is cooked properly especially with shellfish. SN: she didn't get sick only... read more
Business response:
Dear Jessica, We are so sorry to hear that your experience with The Juicy Crab has not met your expectations. Customer satisfaction is our top priority. I’m very sorry we couldn’t deliver what you expected. We’re always open to improving our services so thank you for bringing this up. We promise to impress you on your next visit. We hope you'll come and see us again soon!
Just terrible. Terrible people and terrible service. Unprofessional. And rudeness. And bullies. 10 out of 10 DO NOT recommend.!
Business response:
Dear Hannah, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Customer satisfaction is our top priority. We promise to impress you on your next visit. We hope you'll come and see us again!
Husband took me here on Saturday and I was looking forward to it got seated, waitress took our drinks came back no drinks. our app came out then our entree and still no drinks people sitting across from us got their drinks which were the same drinks we ordered. Juicy crab get your act together and no we will never go back it was so not worth it
Business response:
Dear Randi, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
No real silverware, can’t open crab with plastic forks. No one wants to spend $100 on crab and eat it with plastic forks. Forgot my wife’s crab legs with her combo. Their solution was just to just add crab legs to her her already wrong meal. (combo price was about $3.50 cheaper) which is what she ordered and they tried to stick me with individual pricing. Ordered a half pound of sausage, they brought me 1 pound and try to charge me for it. I feel like they tried to nickel and dime me to death. We certainly won’t be ba... read more
Business response:
Dear Adam, we are really sorry for the experience you had and we would like to get an opportunity to make things right. Please reach out to us with your contact details, the location you visited, and feedback at customersuccess@thejuicycrab.com and we will have someone from corporate reach out to you. We take our customer's feedback very seriously and we appreciate your review. Once again sorry for the bad experience you had and we look forward to hearing from you.
Do NOT go here!!!!!! Waitress told us that we get a free appetizer with meal IF we write a review. We specifically asked which ones we could choose from and she said any of them. When it was time to pay, the manager came and told us that the ones we chose were not a part of the deal. We WILL NEVER be back.
Business response:
Dear Natalie, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
RecommendedI wouldn’t recommend this place for dog chow. The waitress ask us to do a recommendation for them before we even ordered our food, for a free appetizer. Then after we get the bill they charged us for the appetizer anyways. Will not be back and don’t recommend for anything
I will not be back first my server took my food when I asked for a check and he saw I was still eating, I never got asked if I wanted a refill on my drink I maybe saw him twice not good at all and all the food was bland and I asked for it to me mild but it was bland, when they bring out your food it comes in a bag with what looks like a dog food bowl for a big pit bull
Business response:
Dear Aubreanna, thanks for your review. We would love to hear more about your experience so that we can deliver an even better experience next time. Please reach out to customersuccess@thejuicycrab.com with any further comments or suggestions. Thank you for bringing this to our attention!
The wait once you are seated is horrible!! They don’t come to the table and offer a drink or anything. Sat there for 20 minutes and walked out. Will not be back nor will I recommend this restaurant!!!
Business response:
Hi Sam, we're sorry that our staff's service was not up to your expectations. We'd like to improve our service and make things right, and please email us at customersuccess@thejuicycrab.com to further discuss this.
Not a fan. Waitress forgot our appetizer because she had a lot on her mind. Her words, not mine. Plastic fork to eat a 20.00 meal, nope. I asked for garlic butter only no Cajun spice therefore it seems they doubled the Cajun spice. Ate about a third of my plate and asked for a takeout box even though I knew I would not eat it and I got a plastic bag that when I tied as she suggested , burst. Already had to take something for upset stomach . Hoping it stays in but also hoping it comes out and the taste goes away. If you... read more
Business response:
Hi Judy, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and ensure this doesn’t happen again. Kindly reach out to us with your name, phone number, and feedback at customersuccess@thejuicycrab.com, and someone from our corporate will reach out to you directly.
Frequently asked questions about The Juicy Crab - Dothan
How is The Juicy Crab - Dothan rated?
The Juicy Crab - Dothan has a 4.7 star rating with 2,313 reviews.
When is The Juicy Crab - Dothan open?
The Juicy Crab - Dothan is closed now. It will open at 11:00 a.m.