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The Juicy Crab - Dothan
- Seafood
- Dothan, AL
About this business
Location details
4753 Montgomery Hwy, Dothan, AL, 36303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Food portions not worth the price…. AND NO ALCOHOL EXCEPT BEER WAS A AWFUL EXPERIENCE
Business response:
Dear Jesse, Thank you for your feedback and bringing this to our attention. We’re so sorry to hear of your less than satisfactory experience with The Juicy Crab and hope you will accept our sincerest apologies. Could you please let us know what specific issues you’ve encountered? We’d love to help and pass along your suggestions to our team. Additionally, you may reach us at customersuccess@thejuicycrab.com and discuss the experience that you’ve had with us.
It took a Hour to get my food then 2 of my orders where wrong and the waitress didn’t come back for refill on our drinks. I will try again but no time soon.
Business response:
Hi Chaundra, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and ensure this doesn’t happen again. Kindly reach out to us with your name, phone number, and feedback at customersuccess@thejuicycrab.com, and someone from our corporate will reach out to you directly.
Placed a to go order at 5:00 pm and here it is 7:00 asked to speak to a manager multiple times for him to say he saw the order back there not to be able to bring the food out. I was given a refund but customer service was definitely poor several people ordered after me and received their Togo orders in no time. I’ll just stick to going out of town to juicy crab. I hope it gets better and the way the manger manages situations are a better approach.
Business response:
Dear Latrice, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
I understand most Servers live off tips. Maybe the solution isn’t mandating tips that are NOT Required but paying the staff a fair salary to begin with
Business response:
Hi Felicia we're sorry for your unpleasant experience with us. It is never our intention to let our customers down. If you'd like, please write to us at customersuccess@thejuicycrab.com so we can further discuss this.
Why support a business that imposes an 18% mandatory surcharge for party of 6 or more? That's ridiculous!
Business response:
Hello Paul, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide excellent customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. However, I’m thankful that you reached out to share your experience, as your valuable feedback helps us improve our processes and better serve our clients. Please reach out to us at customersuccess@thejuicycrab.com to discuss how we can make this right.
Frequently asked questions about The Juicy Crab - Dothan
How is The Juicy Crab - Dothan rated?
The Juicy Crab - Dothan has a 4.7 star rating with 2,460 reviews.
When is The Juicy Crab - Dothan open?
The Juicy Crab - Dothan is open now. It will close at 10:00 p.m.