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The Juicy Crab - Dothan
- Seafood
- Dothan, AL
About this business
Location details
4753 Montgomery Hwy, Dothan, AL, 36303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
This was mine and my family’s first time eating here tonight. Our food was cold, our server never came to check on us, he never refilled our drinks, never asked if we needed anything else, and would always walk off before we could ask for anything. I would normally be lenient if the restaurant was packed, but there were hardly anybody in there and we saw him standing around talking to the other servers. Not going back.
Business response:
Dear Summer, thanks for your review. We would love to hear more about your experience so that we can deliver an even better experience next time. Please reach out to customersuccess@thejuicycrab.com with any further comments or suggestions. Thank you for bringing this to our attention!
Recommendednot happy with our first visit here. service was really bad took a very long time to get our food. our server came to the table once in an hour and that was because we ask another waitress walking by if we could get drink refills. he told us he'd been all over the place and was basically to busy to help us. the fact that they charge a group gratuity for 6 or more guest just gives them the go to treat us poorly because they know they're getting tipped anyway.. our table tip was 30$ for very poor service! we had 6 people in ou... read more
Business response:
Dear Nichole, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
French fries & fish taste doughy. No flavor
Business response:
Dear Sonya, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
RecommendedOur family ate here last night. The food was good. It was well cooked and perfectly seasoned . That was the good part. The place was busy and the hostesses were overwhelmed trying to handle seating people and to-go orders. Our server was nice but he had too many tables to effectively give good service. We waited for about 30 mins for the appetizers. Our drinks were empty and we had to specifically ask for refills. Our food took about 35 to 40 mins to come out. This restaurant is honestly just a low country boil with outrageo... read more
Business response:
Hi Adrienne, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and ensure this doesn’t happen again. Kindly reach out to us with your name, phone number, and feedback at customersuccess@thejuicycrab.com, and someone from our corporate will reach out to you directly.
Very rude waitress. I asked four times for clampers to break my crab legs after her telling me they didn’t have any she finally brought some out. She claimed they didn’t have real silverware and made me use plastic fork to break into CRAB! After ten minutes of waiting on our drinks she barley put any ice in it. One of the friends sitting with us asked for ice she looked at us and said they didn’t have any when there’s clearly ice in our cups. The girl was just to lazy to do her job. I went to get my change at the end of the ... read more
Business response:
Dear Anna, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
When we visited this establishment it was nothing but chaos, unorganized, and lacking leadership. An absolute disaster from the start.
Business response:
Dear Jacklyn, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
Food portions not worth the price…. AND NO ALCOHOL EXCEPT BEER WAS A AWFUL EXPERIENCE
Business response:
Dear Jesse, Thank you for your feedback and bringing this to our attention. We’re so sorry to hear of your less than satisfactory experience with The Juicy Crab and hope you will accept our sincerest apologies. Could you please let us know what specific issues you’ve encountered? We’d love to help and pass along your suggestions to our team. Additionally, you may reach us at customersuccess@thejuicycrab.com and discuss the experience that you’ve had with us.
It took a Hour to get my food then 2 of my orders where wrong and the waitress didn’t come back for refill on our drinks. I will try again but no time soon.
Business response:
Hi Chaundra, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and ensure this doesn’t happen again. Kindly reach out to us with your name, phone number, and feedback at customersuccess@thejuicycrab.com, and someone from our corporate will reach out to you directly.
Placed a to go order at 5:00 pm and here it is 7:00 asked to speak to a manager multiple times for him to say he saw the order back there not to be able to bring the food out. I was given a refund but customer service was definitely poor several people ordered after me and received their Togo orders in no time. I’ll just stick to going out of town to juicy crab. I hope it gets better and the way the manger manages situations are a better approach.
Business response:
Dear Latrice, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at customersuccess@thejuicycrab.com. Thank you for your feedback!
Frequently asked questions about The Juicy Crab - Dothan
How is The Juicy Crab - Dothan rated?
The Juicy Crab - Dothan has a 4.7 star rating with 2,313 reviews.
When is The Juicy Crab - Dothan open?
The Juicy Crab - Dothan is closed now. It will open at 11:00 a.m.