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The Juicy Crab Houston Tomball Pkwy
- Seafood
- Houston, TX
About this business
Location details
17278 Tomball Pkwy, Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 11:30 a.m. to 11:00 p.m. | |
| Sun | 11:30 a.m. to 10:00 p.m. |
Was told they had live crawfish. Ordered a combo with 2 additional pounds! Crawfish was frozen, gritty and tasted old! Was told a manager would come talk to me about the situation but instead they gave me snow crabs and basically swept the issue under the rug. When I asked why the manager never came I was told she didn’t know and left it at that! Needlesss to say, I will never return again!!! Manager finally came out and discounted the meal for like $30.
Business response:
Dear Jasemine, We apologize for the disappointing experience you had at our restaurant. We take customer feedback seriously and will address the issues you mentioned with our team. Please feel free to reach out to us at customersuccess@thejuicycrab.com so we can further discuss your concerns.
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ZERO STARS!! FRAUD ALERT!!!We went in for our daughters graduation celebration. We were a party of 11. Review of food: it was ok for the most part. Fish tasted like it was fried in old grease. Everything else was ok. Service was adequate. He was friendly. Here’s the real story: The gratuity was added to the check and the waiter was given a very generous cash tip as well for his good service. They added a $125.00 EXTRA TIP to our credit card bill AFTER we left. ONE HUNDRED AND TWENTY FIVE DOLLARS. We called management, he... read more
Business response:
Dear Emily, we are really sorry for the experience you had and we would like to get an opportunity to make things right. Please reach out to us with your contact details, the location you visited, and feedback at customersuccess@thejuicycrab.com and we will have someone from corporate reach out to you. We take our customer's feedback very seriously and we appreciate your review. Once again sorry for the bad experience you had and we look forward to hearing from you.
Terrible service we sat down in a empty restaurant and didn’t even get a glass of water. We tried to place an order and they basically told us to go back to the table and wait. Smh at that point we left. I hate coming to eat here. The food is good but the service is trash 🙄
Business response:
Dear Keryana, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let me know if there is anything else we can do for you. We hope you'll come and see us again soon!
Cleanliness needs to improve. As me and my family were seated, I watched several employees walk over food that was on the floor. This went on for at least 30 minutes. The fried fish was fried so hard it was not edible. It was more breading than fish. For a $100 dollar meal, I expected better.
Business response:
Dear Mark, we are really sorry for the experience you had and we would like to get an opportunity to make things right. Please reach out to us with your contact details, the location you visited, and feedback at customersuccess@thejuicycrab.com and we will have someone from corporate reach out to you. We take our customer's feedback very seriously and we appreciate your review. Once again sorry for the bad experience you had and we look forward to hearing from you.
RecommendedI wish FB reviews allowed reviewers to select "Maybe" instead of just "yes" or "no" for recommendations... because that's what I'd say: MAYBE. We had a group of seven who were meeting at the Willowbrook location at 4pm on a Saturday. It was pouring rain, so a few of our party were running late due to traffic issues. Four of our party arrived on time; however, the hostess who "greeted" us (I use the term loosely) was rather rude and completely apathetic... she acted like we were bothering her by simply walking in the door... read more
Business response:
Dear Heather, It’s always important for us to cater to our customers’ needs as much as possible, so I’m very sorry we couldn’t deliver what you expected. We’re always open to improving our services so thank you for bringing this up. Thank you for your patience. If you need anything else, let us know. Thank you.
1st time great experience. 2nd time August 27th 2022, my daughter asked to go to Juicy Crab, TERRIBLE experience...started with awful hospitality the girl sitting down, not a smile, not very welcoming, I even said to her smile. The waitress semi attentive (Simone). we needed an extra table and asked for a table, no one helped. We had to get the table ourselves, not one of your employees helped. Not one of them brought us paper for the table (thats part of the ambience)and even asked for it. When it was time for cake, no pla... read more
Business response:
Dear Yvette, We are very sorry you had to go through this experience. I know too well it’s a situation that can ruin your day. We have passed your thoughts on to The Juicy Crab team and we’ll make sure we use this experience to grow and learn as a team. Thank you for your patience and I hope your issue was eventually resolved. If not, let me know if I can help in any way. I apologize again for any inconvenience. Thank you.
I went on 5/31. Waitress was super nice but the food was really salty. I order steamed rice and it was HORRIBLE. The rice wasn’t even edible the rice was still hard and stuck together in clumps. I ordered extra hot flavor for my flavor and it tasted like mild. The corn also had a bland old taste to it. I went around 12:30pm
Business response:
Hi Olivia, thank you for sharing your feedback on our food. Please drop us an email at customersuccess@thejuicycrab.com for us to further discuss and follow up on this.
Frequently asked questions about The Juicy Crab Houston Tomball Pkwy
How is The Juicy Crab Houston Tomball Pkwy rated?
The Juicy Crab Houston Tomball Pkwy has a 4.4 star rating with 4,274 reviews.
When is The Juicy Crab Houston Tomball Pkwy open?
The Juicy Crab Houston Tomball Pkwy is closed now. It will open at 11:30 a.m.