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The Juicy Crab Houston Tomball Pkwy
- Seafood
- Houston, TX
About this business
Location details
17278 Tomball Pkwy, Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 11:30 a.m. to 11:00 p.m. | |
| Sun | 11:30 a.m. to 10:00 p.m. |
Cleanliness needs to improve. As me and my family were seated, I watched several employees walk over food that was on the floor. This went on for at least 30 minutes. The fried fish was fried so hard it was not edible. It was more breading than fish. For a $100 dollar meal, I expected better.
Business response:
Dear Mark, we are really sorry for the experience you had and we would like to get an opportunity to make things right. Please reach out to us with your contact details, the location you visited, and feedback at customersuccess@thejuicycrab.com and we will have someone from corporate reach out to you. We take our customer's feedback very seriously and we appreciate your review. Once again sorry for the bad experience you had and we look forward to hearing from you.
RecommendedI wish FB reviews allowed reviewers to select "Maybe" instead of just "yes" or "no" for recommendations... because that's what I'd say: MAYBE. We had a group of seven who were meeting at the Willowbrook location at 4pm on a Saturday. It was pouring rain, so a few of our party were running late due to traffic issues. Four of our party arrived on time; however, the hostess who "greeted" us (I use the term loosely) was rather rude and completely apathetic... she acted like we were bothering her by simply walking in the door... read more
Business response:
Dear Heather, It’s always important for us to cater to our customers’ needs as much as possible, so I’m very sorry we couldn’t deliver what you expected. We’re always open to improving our services so thank you for bringing this up. Thank you for your patience. If you need anything else, let us know. Thank you.
1st time great experience. 2nd time August 27th 2022, my daughter asked to go to Juicy Crab, TERRIBLE experience...started with awful hospitality the girl sitting down, not a smile, not very welcoming, I even said to her smile. The waitress semi attentive (Simone). we needed an extra table and asked for a table, no one helped. We had to get the table ourselves, not one of your employees helped. Not one of them brought us paper for the table (thats part of the ambience)and even asked for it. When it was time for cake, no pla... read more
Business response:
Dear Yvette, We are very sorry you had to go through this experience. I know too well it’s a situation that can ruin your day. We have passed your thoughts on to The Juicy Crab team and we’ll make sure we use this experience to grow and learn as a team. Thank you for your patience and I hope your issue was eventually resolved. If not, let me know if I can help in any way. I apologize again for any inconvenience. Thank you.
I went on 5/31. Waitress was super nice but the food was really salty. I order steamed rice and it was HORRIBLE. The rice wasn’t even edible the rice was still hard and stuck together in clumps. I ordered extra hot flavor for my flavor and it tasted like mild. The corn also had a bland old taste to it. I went around 12:30pm
Business response:
Hi Olivia, thank you for sharing your feedback on our food. Please drop us an email at customersuccess@thejuicycrab.com for us to further discuss and follow up on this.
We came to this location to celebrate my niece 16th birthday. My daughter food came out 25 minutes after the rest of our party. I had to ask for the manager to come talk to me. The manager came to the table acknowledged the server was at fault, yet he was not trying to make right of the mistake. They didn't sing happy birthday to my niece. The service at this location is HORRIBLE and I would not recommend this place to anyone that I know. I WILL NOT BE BACK!!!!!!!!!!!!!! The manager on duty is the WORST Manager I have ever h... read more
Business response:
Hi Lorna Dee, we're sorry that our staff's service was not up to your expectations. We'd like to improve our service and make things right, please email us at customersuccess@thejuicycrab.com to further discuss this.
I will never be back again my food was salty and the prices are unreasonable for the amount of food you receive. There was a mistake on the menu and I was still charged despite the obvious “misprint” that was discussed. It was only a $3.50 discrepancy but we’re paying almost $100 for the experience and leaving a suggested tip they could’ve handled the discrepancy! The staff was nice but unfortunately that wasn’t enough.
Business response:
Hi April Street, we're sorry for your unpleasant experience with us. It is never our intention to let our customer down. If you'd like, please write to us at customersuccess@thejuicycrab.com so we can further discuss this.
It’s wasn’t good at all. The hostess n manager were so friendly but the food wasn’t good.
Not enough food for the money you paying
Every time we order our order was WRONG. I called to let them know they made it sound like it was my fault. so we gave up, the food is great no doubt about that. and we don't live around the corner from y'all.
Business response:
Dear Dina, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We hope you give us another chance the next time to provide you with the best services.
Frequently asked questions about The Juicy Crab Houston Tomball Pkwy
How is The Juicy Crab Houston Tomball Pkwy rated?
The Juicy Crab Houston Tomball Pkwy has a 4.5 star rating with 4,399 reviews.
When is The Juicy Crab Houston Tomball Pkwy open?
The Juicy Crab Houston Tomball Pkwy is closed now. It will open at 11:30 a.m.