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The Juicy Crab Houston Tomball Pkwy
- Seafood
- Houston, TX
About this business
Location details
17278 Tomball Pkwy, Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 11:30 a.m. to 11:00 p.m. | |
| Sun | 11:30 a.m. to 10:00 p.m. |
We came to this location to celebrate my niece 16th birthday. My daughter food came out 25 minutes after the rest of our party. I had to ask for the manager to come talk to me. The manager came to the table acknowledged the server was at fault, yet he was not trying to make right of the mistake. They didn't sing happy birthday to my niece. The service at this location is HORRIBLE and I would not recommend this place to anyone that I know. I WILL NOT BE BACK!!!!!!!!!!!!!! The manager on duty is the WORST Manager I have ever h... read more
Business response:
Hi Lorna Dee, we're sorry that our staff's service was not up to your expectations. We'd like to improve our service and make things right, please email us at customersuccess@thejuicycrab.com to further discuss this.
I will never be back again my food was salty and the prices are unreasonable for the amount of food you receive. There was a mistake on the menu and I was still charged despite the obvious “misprint” that was discussed. It was only a $3.50 discrepancy but we’re paying almost $100 for the experience and leaving a suggested tip they could’ve handled the discrepancy! The staff was nice but unfortunately that wasn’t enough.
Business response:
Hi April Street, we're sorry for your unpleasant experience with us. It is never our intention to let our customer down. If you'd like, please write to us at customersuccess@thejuicycrab.com so we can further discuss this.
It’s wasn’t good at all. The hostess n manager were so friendly but the food wasn’t good.
Not enough food for the money you paying
Every time we order our order was WRONG. I called to let them know they made it sound like it was my fault. so we gave up, the food is great no doubt about that. and we don't live around the corner from y'all.
Business response:
Dear Dina, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We hope you give us another chance the next time to provide you with the best services.
seafood was dirty 🤮 I was very unpleased with the dirty on crab legs and shrimp poop in it butter had no flavor whats so ever I got the flower that had everything in it.. it was pure butter !! very disappointing and we paid 62$ that night absolutely worst I've been to for seafood!! price wise portion wise ,flavor wise do not waste your money!!
Business response:
Dear Donica, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make it better and to ensure this doesn’t happen again.
Literally the worst seafood I’ve ever had , I honestly felt like I got robbed . I spent $100 and the boiled seafood was awful . The sauce tasted burnt and it was over cooked. The crawfish were all black just disappointing . I’ve heard great things so either everyone was lying or I got a really bad batch. I was so ready to become a lifetime customer because I love seafood but I will not spend another penny here 🤦🏾♀️
Business response:
Hello Jada, Thank you for reaching out and letting us know about your experience. We are so sorry to hear about this. We had a follow up question. Can you kindly send us a private msg thru here or thru our 'contact' link to corporate at: thejuicycrab. com
This review has nothing to do with how their food tastes. I placed an order over $100 just to show up and be told it was given to someone else with my very uncommon last name. How?! The website says to bring ID and card paid with and uetnthey gave my order to someone that had neither! Then on top of that I then get treated like I have to steal crab legs or something. He prints out a whole copy of.my order to cross reference to my cellphone email back to they show ldhavw had that energy for the people they gave my food to! I ... read more
My family of 5 adults and 2 children including myself drove all the way from New Caney on Wednesday to enjoy some seafood when we arrived there was a wait of course and we expected it because of limited capacity in restaurants after the wait we came in and brought us to two separate tables when asked why the young just said we couldn’t sit together. We decided to wait till the server came to ask why we couldn’t sit together after of 10 minutes of waiting and still no server coming to greet us (did I mention there was about a... read more
Business response:
Tory, thank you for the feedback and so sorry for the miscommunication! During the Covid-19, we are splitting up bigger parties for safety and recommended Govt and CDC guideline recommendations. We promise to have better communication for you next time. We do appreciate your business and sorry we did not meet expectations that day. Please give us another chance. Thank you again for letting us know!
Frequently asked questions about The Juicy Crab Houston Tomball Pkwy
How is The Juicy Crab Houston Tomball Pkwy rated?
The Juicy Crab Houston Tomball Pkwy has a 4.4 star rating with 4,274 reviews.
When is The Juicy Crab Houston Tomball Pkwy open?
The Juicy Crab Houston Tomball Pkwy is closed now. It will open at 11:30 a.m.