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The Juicy Crab Houston Tomball Pkwy
- Seafood
- Houston, TX
About this business
Location details
17278 Tomball Pkwy, Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 11:30 a.m. to 11:00 p.m. | |
| Sun | 11:30 a.m. to 10:00 p.m. |
seafood was dirty 🤮 I was very unpleased with the dirty on crab legs and shrimp poop in it butter had no flavor whats so ever I got the flower that had everything in it.. it was pure butter !! very disappointing and we paid 62$ that night absolutely worst I've been to for seafood!! price wise portion wise ,flavor wise do not waste your money!!
Business response:
Dear Donica, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make it better and to ensure this doesn’t happen again.
Literally the worst seafood I’ve ever had , I honestly felt like I got robbed . I spent $100 and the boiled seafood was awful . The sauce tasted burnt and it was over cooked. The crawfish were all black just disappointing . I’ve heard great things so either everyone was lying or I got a really bad batch. I was so ready to become a lifetime customer because I love seafood but I will not spend another penny here 🤦🏾♀️
Business response:
Hello Jada, Thank you for reaching out and letting us know about your experience. We are so sorry to hear about this. We had a follow up question. Can you kindly send us a private msg thru here or thru our 'contact' link to corporate at: thejuicycrab. com
This review has nothing to do with how their food tastes. I placed an order over $100 just to show up and be told it was given to someone else with my very uncommon last name. How?! The website says to bring ID and card paid with and uetnthey gave my order to someone that had neither! Then on top of that I then get treated like I have to steal crab legs or something. He prints out a whole copy of.my order to cross reference to my cellphone email back to they show ldhavw had that energy for the people they gave my food to! I ... read more
My family of 5 adults and 2 children including myself drove all the way from New Caney on Wednesday to enjoy some seafood when we arrived there was a wait of course and we expected it because of limited capacity in restaurants after the wait we came in and brought us to two separate tables when asked why the young just said we couldn’t sit together. We decided to wait till the server came to ask why we couldn’t sit together after of 10 minutes of waiting and still no server coming to greet us (did I mention there was about a... read more
Business response:
Tory, thank you for the feedback and so sorry for the miscommunication! During the Covid-19, we are splitting up bigger parties for safety and recommended Govt and CDC guideline recommendations. We promise to have better communication for you next time. We do appreciate your business and sorry we did not meet expectations that day. Please give us another chance. Thank you again for letting us know!
We came to the Juicy Crab to celebrate a birthday. This was our first time here. We sat at our table at 2:58 pm but we didn’t see our server ( Krystal) until 3:15 pm. We ordered our drinks and our food. We received our drinks at 3:38 PM. One of my colleagues glass was chipped, Krystal brought a new glass over and poured the old drink into the new class. The problem is, how do we know that the broken glass didn’t fall into the drink. Once we talk to Crystal she said she could tell because of the way the glass was broken. How... read more
Business response:
Myisha, Thank you all for stopping in on your birthday! sorry for the slow start but we are glad to get things going for you and appreciate the compliments on Warren. He does a great job and we appreciate your business! We will always make something right if something is not perfect for you.
Drinks Are Okay Depends On What You Get but Not Worth The Price.....The Food Is Okay but The Proportions You Ask For Are Not What They Give You
Business response:
MzRelly, Thank you for the feedback. Seafood is sold by weight under market pricing. We assure you we weigh up each and every order. Of course if there ever is any mistake, please reach out to the GM while visiting and we can certainly try to make sure things are perfect for you! One of our most popular items is the Snow Crab Legs and shrimp. Hush puppies go great with it too!
Recommendedthis place is going downhill with their terrible service. We were told a 20 minute wait that turned into an hour they blamed that my buzzer was not working put us in line again at that point I was too tired to leave in find another place to eat. The girl saw a sitting there the whole time they were seating everyone else and paid no attention that we should have been seated long ago. The food took an hour and a 1/2 to come out and forget getting a refill on our drink much less ask for more crawfish and then wait another hour ... read more
Place order at 4 got up and walked out at 4:40 without any food being delivered.
Start by getting better server's! we had to wait and plus the waiter was terrible serving us! we will not return👎
Business response:
We want every guest to be 100% satisfied. If there is every a mistake on the food or seasoning, we will always remake it to your satisfaction. Did you ask for a General Manager? If so, what did they say? Please give us another change because your business is important to us. Did you contact the corporate office thru their website? Or speak to a manager while visiting?
Frequently asked questions about The Juicy Crab Houston Tomball Pkwy
How is The Juicy Crab Houston Tomball Pkwy rated?
The Juicy Crab Houston Tomball Pkwy has a 4.5 star rating with 4,399 reviews.
When is The Juicy Crab Houston Tomball Pkwy open?
The Juicy Crab Houston Tomball Pkwy is closed now. It will open at 11:30 a.m.