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The Juicy Crab Smyrna
- Seafood
- Smyrna, GA
About this business
Location details
2524 Cobb Pkwy SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:00 p.m. | |
| Tue | 12:00 p.m. to 10:00 p.m. | |
| Wed | 12:00 p.m. to 10:00 p.m. | |
| Thu | 12:00 p.m. to 10:00 p.m. | |
| Fri | 12:00 p.m. to Midnight | |
| Sat | 12:00 p.m. to Midnight | |
| Sun | 12:00 p.m. to 10:00 p.m. |
Recommended
RecommendedBeen waiting patiently for this to FINALLY come to our side of town. Yes, WINNING...
The Albany, Ga location took my money for items they KNEW they did not have and then REFUSED to issue a refund. I was called a b*tch because I asked for MY money back. I will NEVER go to any other Juicy Crab and will be pressing charges for FRAUD with my bank.
Monday night, restaurant is pretty much empty. The servers set up our table, we were just waiting on two more of our guests. We asked to sit at our empty table and start without them. The manager refused to seat us even though we had elderly members in our party and an infant. And then she got a really nasty attitude about it. We walked out and refuse to go back to this location. We would rather Be inconvenienced by travel than be disrespected like that. We asked nicely, and we're met with such disrespect, I couldn't believe... read more
RecommendedOur server Jo, had great customer service kind, patient, and very accommodating with the large party we had !! Update… By the end of the dining experience it was a disaster in many ways management should learn how to delegate workers so that you can have a enjoyable experience no matter the size of the party. And not make excuses when things are not being handled properly or use Covid as an excuse …. I Waited a while for my food and I never got my appetizer when it brought it to their attention I was advised it was still ... read more
Business response:
Dear Candace, We’re glad Jo was able to provide great customer service and was very helpful with your party. We can’t wait to see you back! Thank you so much!
Staff was rude, didn't acknowledge us when we first walked in. Was ignored til we finally just left. Will never return to this location again.
Business response:
Dear Llyssa, We apologize on behalf of everyone at The Juicy Crab. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
To be honest I had a good server and the food tasted great but it took forever to get there. When I received my calamari it had a surprise piece of shrimp in it and I am allergic to shrimp. When my friend mentioned it to the manager She was told after paying for a $160 bill that she shouldn't have came to a seafood restaurant because everything is cooked together with shrimp (which we all know is not true) so because of this manager lack of knowledge and poor representation of this establishment no I do not recommend It to a... read more
Business response:
Safety is the most important thing for our guests Tarisha and so sorry to hear about any possible miscommunication. Since we are a seafood restaurant, there is no way to guarantee certain cooking proceedures to protect someone with a shrimp or shellfish allergy. (as an example). In saying that, we do take your feedback very serious and will look into this. Thank you again for letting us know.
Went to eat there 9-11-20. Service was horrible, food was dry. The worst part was having our male waiter verbally attack me while I was talking to the manager. It needs to be called dry crab not juicy crab. Would not recommend to anyone and I live 9 hours from here and out crab is way better.
Business response:
Amy, we value your feedback and take this very seriously. We would like to know a little more details. It would not let us send you a PM. Can you send us a pm direct?
Waited 2.5 hours only to get home and my food was wrong!!!! They are very disorganized as far as this order pick up goes. I ordered online an hour before coming and still had to wait 2.5 hours for it. Food was extremely spicy and I order extra mild. Phone not working and didn’t receive the other half of my order. I will never go to this location again.
Business response:
WOW! We are so sorry to hear about this! We are so glad you gave us feedback, and with this feedback we will improve. We will reach out to you direct and we hope to earn your business back because we definitely want to get the sauce and food right in a timely fashion. Please give us another chance because your business is important to us!
Frequently asked questions about The Juicy Crab Smyrna
How is The Juicy Crab Smyrna rated?
The Juicy Crab Smyrna has a 4.5 star rating with 6,846 reviews.
When is The Juicy Crab Smyrna open?
The Juicy Crab Smyrna is closed now. It will open at 12:00 p.m.